Privacy Policy
GuidedGrowth Coach. Last updated October 1, 2026.
GuidedGrowth Coach collects only the information needed to run your coaching plan, never sells it, and lets you ask for it to be deleted at any time.
1. Who we are
GuidedGrowth Coach is a real estate coaching app provided by Roy Houshmand, operating as GuidedGrowth, in Ontario, Canada. Roy Houshmand is responsible for the personal information in the app and acts as its privacy officer.
GuidedGrowth is a separate business from any real estate brokerage, including the brokerage you are registered with.
2. Who this policy covers
This policy covers two groups of people:
- Agents: real estate agents invited by the coach to use the app.
- Clients and prospects: people whose information an agent records in the app as a lead or a deal.
3. What we collect
| Type of information | Examples | Who provides it |
|---|---|---|
| Agent account | Name, email address, brokerage name, password (stored only in encrypted form) | The agent |
| Business plan | Income goal, business and marketing costs, chosen activities, schedule | The agent |
| Daily activity | Activities completed each day, scheduled activities, flyer and door knocking counts | The agent |
| Deals and income | Deal status and dates, sale or lease price, commission, brokerage fees, referral fees, HST amounts | The agent |
| Leads | Name, phone number, email address, property address, notes, lead type, status, follow up dates | The agent, about a client or prospect |
| Marketing consent | Type of consent (express or implied), the date it was given, the date implied consent ends | The agent |
| Technical | Login session information and the time of your last activity, used for the automatic log out | Your browser |
We do not collect payment card numbers, government identification numbers, or banking details.
4. Why we collect it
We use this information to:
- Build and track the agent's business plan and income goal.
- Show the agent their progress, follow ups, and pipeline.
- Let the coach review each agent's progress and provide coaching.
- Send invitation, password reset, and daily check in emails.
- Help agents record and respect their clients' marketing consent under CASL.
We do not use this information for advertising, and we never sell or rent it to anyone.
5. Who can see it
| Information | The agent | The coach |
|---|---|---|
| Business plan, activity, deals, and income | Yes | Yes |
| Lead counts, status, and follow up dates | Yes | Yes |
| Client contact details (name, phone, email, address, notes) | Yes | Only for leads the agent chooses to share |
No other agent can see another agent's information.
6. Service providers and where data is stored
The app relies on three service providers. Each one handles information only to run the app:
- Vercel, which hosts the app.
- Supabase, which stores the app's data and manages logins.
- Resend, which sends the app's emails.
These providers may store or process information on servers outside Canada, including in the United States. Information stored outside Canada may be accessible to the courts and authorities of that country under its laws.
7. How we protect it
- All connections to the app are encrypted.
- Passwords are never stored in readable form.
- Database rules limit each agent to their own records.
- The app logs a person out automatically after 60 minutes of no activity.
- Access to the database administration tools is limited to the coach.
If a breach of security creates a real risk of significant harm, we will notify the people affected and the Office of the Privacy Commissioner of Canada, as PIPEDA requires.
8. How long we keep it
We keep an agent's information for as long as the agent's account is active. When an account is deleted, the agent's plan, activity history, deals, and leads are deleted with it. An agent may also delete any single lead or deal at any time.
9. Agents' responsibilities for client information
Agents decide what client information to record. By recording it, the agent confirms that:
- The information was collected lawfully and for a real estate purpose.
- The agent has the consent needed under CASL before sending any commercial electronic message.
- The agent will follow their brokerage's privacy policy, TRESA, and RECO's rules.
10. Your rights
You may ask to see the personal information we hold about you, to correct it, or to have it deleted. You may also withdraw your consent, although the app cannot work without some basic account information. We will respond within 30 days.
A client or prospect who wants their information removed may contact their agent directly, or contact us using the email below.
11. Cookies and browser storage
The app uses cookies only to keep you logged in. It also stores the time of your last activity in your browser, to run the automatic log out. The app does not use advertising or tracking cookies.
12. Changes to this policy
If we change this policy, we will update the date at the top and notify agents in the app or by email.
13. Contact
For any privacy question or request, contact Roy Houshmand at royhoushmand@gmail.com.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.